hi!
so how's me with my new work? so far, so good. so far, so busy. yeah. ganon naman ata talaga. and i think i'm doing pretty adjusting to my new role. pero siyempre, like any newbee, sometimes i feel lost pa rin na tipong i don't know if what i'm doing is right. or sometimes i don't want to do anything at all! heee talk about adjustment noh..
so if you've been visiting my son's blog, you have an idea na how the past few months went. christmas, new year ... there is just one thing na hinde ko pa naikukuwento.
this was the incident that happened last december, before christmas. as usual, a few days before christmas, we were still at the mall doing some sort of pahabol shopping. when we got hungry, we decided na eat at this certain restaurant. it's not naman a fine dining resto, pero hinde rin naman ka-level ng jolibee, so i, we expected better service and food diba. and we are frequent diners na rin naman of this resto.
so we ordered. when the first 2 dishes came, talagang gutom na talaga kami. when the bowls of rice came, we smelled some stinky odor. the kind of odor coming from rotten seafood? yeah, that's it. we thought that it came from their salad bar, wherein they have raw seafood. kasi it came just as a swift whiff of odor lang eh. we asked for utensils kaso natagalan magserve ng utensils.
my brother in law (BIL), tried to eat up the rice using other means. when.. to his horror, there was a maggot on his rice!!! he showed it to us and we immediately called the attention of the server and asked her to call her manager. while the manager is being called, we saw another maggot outside the same rice bowl. this time, it was my husband who saw it, kasi my BIL passed na the rice to my husband because my husband is sitting near the aisle.
when the manager came, we showed her the rice and the maggots and she immediately get the bowl of rice from us and left. too bad, we didn't get the chance to take some pictures, pero i swear there were maggots.
the manager came back giving us another bowl of rice. this time, i was really pissed off. she just grabbed the rice from, didn't say anthing, she just left us without a word and here she comes offering us just a replacement for the rice?
we told her we wont be eating and we are not going to pay for our order. she said ok, pasensiya na po. sabi ko, can you please just explain why that thing is in our rice? she said it's still being investigated in the kitchen why there were maggots on the rice.
i asked for a complaint form or a feedback form, told her i want to formally document this incident. she said they don't have any of those and if ever, they will just call me to update me about the result of their 'investigation' on the incident.
she told, sige po we'll investigate. she gave her name and number and got my number also.
if we were really not that hungry, i could have stay longer there discussing my points etc. kaya lang i'm thinking about aquim, hinde pa kumakain and gutom na rin kami talaga. we waited about 3o minutes and then hinde ka pa makakain?
so we transferred to another resto. and returned to the mall. then i received a call from the resto's manager telling me that they can't find other maggots in their kitchen and they still wonder why there is a maggot in the rice.
i told her so where did the maggot came? do you think we put it there just to have an issue here? sabi ko, did you smell the bowl, the actual bowl where we found the maggot? didn't you smell its awful odor? i told her, most probably your bowls/plates are dirty because when my BIL and husband smelled their hands, it smelled awful too, just like the smell of a rotten seafood. i told her maybe the one incharge in releasing of rice, didn't make sure that he/she is using clean dishes.
sabi nya, naku hinde na po. thank you po at sinabi nyo, sige po iinvestigate uli naman.
sabi ko, okay fine. pero i will definitely write this in my blog. and will tell everyone i know about this incident.
sabi nya, naku wag naman ma'am. i hope hinde kayo madala na kumain sa amin. and with that, iinvite po sana namin kayo to visit us again. to show you na that incident is just a first and that, our resto is clean, etc. sabi ko, hay nako. we are thinking nga if we're going to eat pa in any of your resto. i don't care if it's the first time that happened, pero, man, definitely there is negligence on your part to let that thing happen.
she accepted it and told me na isasanction daw yung mga nasa kitchen, etc. sabi ko i don't care kahit anong gawin nyo sa empleyado nyo, basta ako i want to make sure that this thing is reported to your management, the higher management.
and then i demanded for a letter of apology and/or letter of explanation why that thing happen. she told that they are not allowed to issue such documents and instead she gave me the number of their area manager.
the next morning, the area manager called and apologized and said the same insane thing. ako rin, i said the same thing and asked for the letter of apology/explanation. she told she'll give me feedback. later that day, she called again and informed me that the letter can be picked from their branch where the incident happen na daw.
e that was december24 na noh, siyempre i didnt bother to get the letter na kasi christmas na. sabi ko sa next time na pagpunta na lang namin dun sa mall na yun.
eh kaso mo nga siyempre madaming family gatherings pag christmas, pag new year and then i started working na, so hinde na ko nakapunta sa mall na yun.
i'm thinking kung andon pa nga yung letter, one month or so na ang lumipas. sana andon pa.
and i'm thinking if the offer of free meal still stands heee.. pero hinde pa rin naman kami kakain dun noh! sabi ko nga sa husband ko, if ever we accepted their offer of free meal, does that mean that i''ll forgive and forget what happened? sabi nya oo daw. sabi ko, e kaya lang naman ako kakain dun kasi i want to see if nagbago na sila heeee.. palusot pa.
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